Support
A question, a problem or an idea for Sportkit: write to us.
Contact us
Email: contact@challengers.agency
If possible, tell us your device (iPhone, iPad or Mac), its iOS or macOS version, the Sportkit version (Settings › About) and the steps that lead to the problem. A screenshot helps a lot. Please don't send personal documents or backup files.
Publisher: Challengers Agency Sàrl, 1009 Pully (VD), Switzerland.
Frequently asked questions
My data doesn't sync between my devices.
Check that you're signed in with the same Apple Account on each device, that iCloud Drive is on and that Sportkit is allowed under Settings › [your name] › iCloud. The first sync can take a few minutes, especially with many documents.
Do I need to create an account?
No. Sportkit has no account: syncing goes through your iCloud.
How do I manage or cancel my subscription?
On iPhone or iPad: Settings › [your name] › Subscriptions › Sportkit. On Mac: App Store › your name › Account Settings › Subscriptions. Cancel at least 24 hours before the end of the current period to avoid renewal. Refunds are handled by Apple at reportaproblem.apple.com.
How do I switch devices without losing anything?
With the same Apple Account, your data comes back through iCloud. You can also create a backup in Settings › Backup and restore it on the new device. For a large backup, preferably use a Mac.
I forgot a backup's password.
An encrypted backup can't be opened without its password, and we can't recover it. Your data remains available in the app and in iCloud.
Document analysis doesn't work.
Analysis uses Apple Intelligence and is only available on supported devices. Scanning and text recognition work on all devices.
Notion sync fails.
Check your key under Settings › Notion and make sure the integration has access to the relevant databases in Notion. Sportkit works fully without Notion.
Delete your data
We hold no data about you: everything is on your devices and in your iCloud.
- One item: delete it directly in the app.
- Everything: delete the app from each device, then erase its data in Settings › [your name] › iCloud › Manage Storage › Sportkit. On Mac: System Settings › [your name] › iCloud › Manage.
- Notion: revoke the key in Notion (Settings › Connections) and delete it under Settings › Notion.
- Backups: delete the .sportkit files wherever you stored them.
Details in the privacy policy.